Community Report 2020

REPORT TO OUR COMMUNITY 2019-2020

PRIVATE: BUILD-A-BED CAMPAIGN

As some of you may have noticed, there is a huge puzzle of a bed in the main lounge outside the dining room. The puzzle represents the resident beds that require replacement at the Home. The Shoreham Village Foundation is fundraising for these beds and is urging the community, family and friends to help in this effort by purchasing puzzle pieces or a complete bed in memory of a loved one.

Each puzzle piece costs $160 and once 19 pieces have been purchased, one bed can be replaced. Essentially it is breaking the cost of a bed down into 19 manageable and more affordable pieces. Family members or friends can come together to support this initiative by sharing in the price of one or more pieces and help us to Build a Bed or purchase a complete bed in memory of a loved one. A puzzle piece makes a great Christmas gift or a gift in memory of a loved one.

Piece by piece we will puzzle together comfortable and safe beds for our residents to enjoy. Please help with this cause by mailing a cheque to the “Shoreham Village Foundation, 50 Shoreham Village Crescent, RR#1 Chester, NS B0J 1J0” or call the Business Office at 902-275-5631 extension 221 to make a credit card payment. Please note “Build a Bed” on all cheques.

RESIDENT AND FAMILY SURVEY RESULTS

We are pleased to provide the overall results of the recent resident/family surveys.

There was excellent participation; 65% of residents who were able to participate completed the survey and 57% of all family members participated.

Residents were asked to rate overall quality of services, staff approach, the physical environment, activities, the care, privacy, security, food services and medical care. The questions were rated 1 to 5 and only 4 and 5 responses were included as positive results. 1, 2 and 3 were rated as needs improvement. The overall satisfaction with the quality of care was 72% positive. The response to whether the resident would recommend Shoreham was 75% positive. 97% of residents responded positively to feeling safe at Shoreham.

Of the 44 questions asked of residents 19 (43%) scored over 80% positive, 9 scored under 70% (20%).

Families were asked to rate overall quality of services, staff, the physical environment, activities, communication. Again, the questions were rated 1 to 5 and only 4 and 5 responses were included as positive results; 1, 2 and 3 were rated as needs improvement. The overall satisfaction with the quality of care was 73% positive. The response to whether family would recommend Shoreham was 77% positive. 92% of families responded positively to feeling their loved one was safe at Shoreham.

Of the 29 questions asked of families 12 (41%) scored over 80% positive, 7 scored under 70% (24%).

The survey results will help us prioritize our work on things that are important to both residents and families in improving the quality of care and services at Shoreham.

The full survey results were shared at the November resident and family councils, at staff meetings and are posted within the facility. Please feel free to discuss the results with any member of the management team. Thank you

SHOREHAM AWARDS CELEBRATE EXCELLENCE

This year in addition to recognizing 17 employees with Long Service Awards, Shoreham presented three new awards to employees who exemplify outstanding leadership, teamwork and service to the residents on an ongoing basis.

CHESTER – February 26, 2015 – The Board of Directors, Foundation and Administration of Shoreham Village are pleased to announce the recipients of their first ever Awards of Distinction, presented this evening in Chester at the annual staff appreciation event, at which employees were also recognized for years of service.

“Our staff appreciation night is our chance to say to our staff “we value you” and celebrating the contributions they make individually and collectively. The new awards of distinction draw particular attention to the attributes we all aspire to,” said Patsy Brown, Vice Chair of Shoreham’s Board of Directors.

This year, in addition to recognizing 17 employees who have been with Shoreham for 10, 15, 20, 25, 30 and 35 years, the organization presented three new awards to employees who exemplify outstanding leadership, teamwork, and service to the residents of Shoreham Village on an ongoing basis.

“We are lucky to have so many great people at Shoreham. Our Long Service Awards and these new awards pay tribute to the difference they make in the lives of our residents and the high level of respect they have earned from their colleagues,” commented Alice Leverman, CEO of Shoreham Village.

Receiving the Leadership Award were Cara Bremner, LPN and Gaye Ernst, Director of Support Services, for demonstrating exceptional leadership qualities on a day to day basis, holding themselves to a high level of integrity and motivating others to do their best. Cara is “a great source of inspiration”, respected by colleagues for going above and beyond expectations and being prepared to mentor and support staff in reaching their potential. One colleague said, “I wouldn’t be half the nurse I am today without her.”

Gaye Ernst, who also received a 25 year long service award, is credited with having built a strong team of diverse people who put the residents first and serve other departments by always making sure they have the support, supplies and skills they need to excel. Colleagues admire her ability to tap into the unique strengths and abilities of each member of her department and instil a desire in others to do their best. “Gaye has allowed us to soar,” commented one colleague.

The Outstanding Resident Focus Award was presented to Continuing Care Assistant Debbie Harlow, who colleagues nominated for her significant contribution to the care and quality of life for residents at Shoreham, placing residents and families first and working in a collaborative way with colleagues. Debbie, has been with Shoreham for 25 years and is described by coworkers as being honest, reliable, kind, caring, compassionate and hardworking – helping out whenever and wherever needed. She is a member of the transfer team, continually teaching and demonstrating the proper use of protocols to ensure every transfer is a safe one.

Amanda Coté was recognized with the Teamwork Award for her outstanding commitment to Shoreham Village’s values; support and care for her co-workers; and her significant contribution to creating a positive work environment. One colleague said, “Teamwork is the glue that keeps the team together. Amanda is the glue.” When Amanda sees something that needs to be done she does it, whether it is ensuring a resident’s physical care is done in an exemplary manner or re-stocking supplies so that her colleagues have what they need on hand.

Employees were invited to nominate a colleague or a group of colleagues who meet the criteria for the awards. Award recipients were selected from those nominated by their peers.

Leadership Award

The Leadership Award recognizes an individual who demonstrates exceptional leadership qualities on a day to day basis and who motivates and inspires others to accomplish more than they would otherwise. The recipient actively participates with colleagues in day to day work, takes responsibility/action as an individual employee for the attainment of goals – whether his/her own goals or those of the team.

The recipient of this award sets a high standard of integrity by leading by example and maintaining high personal standards. He/she is highly respected by their peers and other employees at Shoreham.

The Outstanding Resident Focus Award

The Outstanding Resident Focus Award recognizes an employee who has made a significant contribution to the care and quality of life for residents at Shoreham. The recipient demonstrates outstanding compassion and care to the residents and is continually looking for new ways to put residents at the centre of all that we do.

The recipient demonstrates a knowledge of what it means to be resident focused and is highly respected by their peers and other employees at Shoreham.

The Teamwork Award

The Teamwork Award is presented to an employee who has made an exceptional contribution to their program or department or to Shoreham Village.

The award recognizes an individual employee who or a team that demonstrates an outstanding commitment to Shoreham Village’s values; supports and cares for their co-workers; makes a significant contribution to creating a positive work environment and is highly respected by their peers and other employees at Shoreham.

Shoreham Village Long Service Award Recipients

Years of Service as of end of 2014

10 Years of Service (2004)

Ruth Daniels

Angela Lambert

15 Years of Service (1999)

Donna Robar

Darlene Foster

Renee Smith

Nancy Lambert

20 Years of Service (1994)

Christine Schnare

Marie McLain

25 Years of Service (1989)

Gaye Ernst

Marlene Hamm

Shari Richard

Trudy Connick

Debbie Harlow

30 Years of Service (1984)

Melinda Walker

Barbara Corkum

Sherry Haley

35 Years of Service (1979)

Gail MacInnis